DATA - Durham Area Transit Authority


Adopt-a-Stop


DATA Administration Facility

1907 Fay Street
Durham, NC 27704
P: (919) 485-RIDE
F: (919) 560-1534

DATA ACCESS Administration

1911 Fay Street
Durham, NC 27704
P: (919) 560-1551

DATA bus

About DATA

DATA passengers at the downtown transfer facility.

The City of Durham assumed the operation of the local bus system in 1991, naming it Durham Area Transit Authority (DATA). DATA contracts for the provision of its fixed route service and paratransit service every five years. The fixed route system includes 52 buses providing over 15,000 passenger trips daily on 18 different bus routes. The paratransit system includes 46 vans and transports clients to various places within the City of Durham.

Transportation

Public transportation is our link to the community, our family and friends, to work, shopping, and play. In Durham, the DATA network provides effective transit service by building public support and increasing awareness of how public transportation improves our quality of life. We offer mobility and accessibility to universities, hospitals, schools, businesses, and shopping centers as we strive to provide congestion relief, cleaner air, and economic development-all in comfort and safety.

Our Vision

To be the public's choice for transportation in the Triangle region.

Our Purpose

To provide the community with transportation that improves mobility and the quality of life for all.

Our Mission

To provide safe, reliable, convenient and accessible transportation for the citizens and visitors of the Triangle region. We are committed to meeting the diverse needs of the community while exceeding customer expectation in a cost-effective and responsible manner. The DATA team is professional, knowledgeable and proud to serve our customers.

PRIDE Ambassador Program

In 2001, the DATA Board of Trustees established the People Riding In Durham Everyday (PRIDE) Ambassador program. The program gives residents of Durham an opportunity to become actively involved in improving the transit system. The goal of the PRIDE Ambassadors is to increase awareness about public transportation and to work with management to address passenger concerns. New ambassadors are appointed every six months. If you are interested in becoming a PRIDE Ambassador, fill out an application and send it back to 1907 Fay Street, Durham, NC 27704.

Title VI Protection

The Durham Area Transit Authority (DATA) grants all citizens equal access to all its transportation services. It is further the intent of DATA, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of DATA programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.

What is Title VI?

Title VI requires that "No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance." Note that Title VI does not address gender discrimination. It only covers race, color and national origin. Other Civil Rights laws prohibit gender discrimination.

How do I file a complaint?

If you believe you have received discriminatory treatment by DATA on the basis of your race, color or national origin, you have the right to file a complaint with the DATA Title VI Coordinator. The complaint must be filed no later than 90 calendar days after the alleged discriminatory incident.

Title VI Complaint Form

Methods of filing a complaint

The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:
Mr. Pierre Osei-Owusu
Title VI Coordinator
Durham Area Transit Authority
1907 Fay Street
Durham, NC 27704

Electronic complaints will not be accepted. All complainants must use the DATA Title VI Complaint form. DATA will not discriminate against qualified individuals with disabilities on the basis of disability. Anyone who requires assistance to complete the complaint form, should contact the Title VI Coordinator at (919) 560-1535, ext. 214, within 80 days of the incident.

You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court. Should a complaint be filed with DATA and an external entity simultaneously, the external complaint shall supersede the DATA complaint and DATA’s complaint procedures will be suspended pending the external entity’s findings.

Investigations

Within 10 working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously).

The investigation will address complaints against any DATA department(s). The investigation will be conducted in conjunction with and under the advice of the Federal Transit Administration’s Civil Rights Unit.

The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.

The investigation will be conducted and completed within 60 days of the receipt of the formal complaint.

Based upon all the information received, an investigation report will be written by the Title VI Coordinator for submittal to the Transit Administrator. The complainant will receive a letter stating the final decision of the Transit Administrator.

The complainant shall be notified of his/her right to appeal the decision to the DATA Board of Trustees. Appeals may be made to the NC Department of Transportation or the Federal Transit Administration.